SMS & Text Messaging Policy

Pinnacle Insurance Partners, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency about how we use mobile communications. This SMS & Text Messaging Policy explains how we collect, use, and protect your mobile information.

No Sharing of SMS Opt-In Data

We do not sell mobile information or share SMS/text-messaging opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may use service providers to deliver and manage messages on our behalf, subject to appropriate restrictions on their use of your information, and may disclose information when required by law or as otherwise described in our Privacy Policy.

Types of Messages We May Send

If you provide your mobile number and separately agree to receive text messages, we may use your number to send:

Customer service messages — responses to inquiries, appointment confirmations, and account-related updates
Insurance-related communications — including quote follow-up, policy servicing, renewals, and billing information
Marketing messages — only where you have provided the required consent

Consent to receive marketing text messages is not a condition of purchasing insurance or receiving services from us.

Message Frequency & Rates

Message frequency may vary depending on your account activity and communication preferences. Message and data rates may apply based on your mobile carrier plan.

Wireless carriers are not liable for delayed or undelivered messages.

How to Opt Out

You may opt out of text messages at any time:

Reply STOP to any text message you receive from us
After opting out, you may receive a single final confirmation message
To re-subscribe, reply START to any message from us

How to Get Help

For assistance with text messaging:

Reply HELP to any text message from us, or
Contact us directly at the information below

Changes to This Policy

We reserve the right to update this SMS & Text Messaging Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our text messaging services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this SMS & Text Messaging Policy, please contact us:

Pinnacle Insurance Partners, LLC 3302 S New Hope Rd, Ste 300A Gastonia, North Carolina 28056

Email: info@pinnacleinsllc.com

Phone: 704-970-1804

Website: https://pinnacleinsllc.com

Effective as of: October 19, 2026